Privacy Policy

At The Infinity Care, we respect your privacy and are committed to protecting your personal information. As a registered NDIS service provider, we follow the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the requirements of the NDIS Quality and Safeguards Commission.

1. What Personal Information We Collect

We may collect personal information such as:

  • Your name, date of birth, and contact details

  • NDIS number and plan details

  • Health, medical, or support information (with consent)

  • Emergency contact information

  • Records of the services we provide

  • Payment and billing information

2. How We Collect Your Information

We collect information directly from you, your authorised representatives, or other professionals (with your consent). This may include forms, phone calls, emails, meetings, or through the NDIS portal.

3. Why We Collect Your Information

We collect and use your personal information to:

  • Deliver NDIS supports and services tailored to your needs

  • Communicate with you, your family, or carers

  • Manage and update your NDIS plan and funding

  • Comply with legal, regulatory, and reporting obligations

  • Improve the quality and safety of our services

4. How We Store and Protect Your Information

We store personal information securely in electronic and/or paper records. We use safeguards such as password protection, encryption, and restricted staff access. We take all reasonable steps to prevent loss, misuse, or unauthorised access.

5. Sharing Your Information

We only share your personal information when:

  • You have given consent

  • It is required to provide NDIS services (e.g., with health professionals or support workers)

  • It is required by law, regulation, or court order

  • It is necessary to prevent a serious threat to your health or safety

We do not sell, rent, or trade your personal information to anyone.

6. Accessing and Updating Your Information

You can request access to your personal information or ask us to correct it if it is inaccurate or out of date. Please contact us using the details below.

7. Your Rights

As a participant, you have the right to:

  • Know why and how your information is collected

  • Access your personal information

  • Request corrections to your records

  • Withdraw consent for sharing information

  • Make a privacy complaint if you believe your rights have been breached

8. Privacy Complaints

If you have a concern about your privacy, please contact us first. We will investigate and respond as quickly as possible. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) or the NDIS Quality and Safeguards Commission.